Terms and Conditions 


Services and Terms of Engagement

The Decluttering Co provides services to meet your organising needs as outlined in our initial discussion and confirmation email. The success of our services is dependent upon your co-operation, and we are not responsible for needs/expectations not being met where you fail to co-operate with us.

We will keep any information we receive confidential between us. We agree not to remove confidential information from your possession without consent and we will not disclose any information that is confidential to you. Any written action plans provided by The Decluttering Co remain confidential and are not to be used or disclosed to any third party without our consent.

While we take the time and care to ensure that your property or possessions are not damaged in the provision of our services, we hold Liability Insurance in the event that accidental damage occurs.

You are responsible for doing all things necessary to ensure the safety of The Decluttering Co representatives attending your premises and you are liable for any injury caused to our representatives and for any loss or damage to our property whilst on your premises.

Our services are conducted in the presence of the client/property owner unless we are provided with written authorisation from the client/property owner granting The Decluttering Co access to the premises.

Third Parties

At times we may recommend that you purchase goods from a third party. We are not a retailer. Whilst we may purchase products on your behalf, we do so with your consent, as your agent. Such products are subject to 10% markup. Any faults or defects with the goods are the responsibility of the retailer and/or manufacturer and you hold any relevant rights against them.

Similarly, any recommendations for third party services are based upon our professional opinion and we do not warrant or guarantee the services or performance of any third party we might recommend. If you choose to engage a third party recommended by us, you do so under a separate and distinct agreement with that provider outside of these terms.

Removal of Property

The Decluttering Co agrees to remove donations and sales as authorised by you, but this is limited to one safe carload. Excess and heavy items will incur additional costs or alternative arrangements to remove. Household waste remains the responsibility of the client.

Item sales conducted by the The Decluttering Co incur a 50% commission. For items of value greater than $1000 and items which remain at your property, a lesser commission may be arranged. We reserve the right to refuse a sale at our discretion.

All items removed from your property are done so with your consent. After your discarded items leave your residence, they are no longer considered your property. Donations are often done immediately and are difficult to retrieve. 

Booking and Payment Terms

In order to secure your booking we require a deposit of $100.  Failure to pay a deposit means forfeiture of your booking slot.

The balance of your session must be paid within 14 days as specified in our invoice to you.

Sessions are booked for a minimum of 4 hours unless otherwise agreed. If you cut your session short you will be liable to pay for the full 4 hours unless otherwise arranged. Sessions which incur more than 1 hour of travel in total will be subject to travel charges.

Cancellation and Refund Policy

We require 48 hours’ notice for all booking cancellations via email or mobile phone communication directly to The Decluttering Co. We are happy to reschedule your appointment and will retain your deposit to secure your new booking.

However, if you cancel a booking more than three times, or you do not re-schedule an appointment within 30 days, your deposit will be forfeited.

If you do not provide us with 48 hours’ notice prior to cancellation, we will retain your deposit and issue you with an invoice for the remainder of the entire session fees, which will be payable within 14 days.

In the event that your services are redeemable through a gift voucher and you cancel our services without providing 48 hours’ notice, we will deduct the value of the cancelled appointment from the entitlement contained in the gift voucher.

COVIDSafe Measures

The Decluttering Co’s staff are triple vaccinated and don’t work while symptomatic or awaiting test results. We practise physical distancing, wear face masks, practise good hygiene, sanitise regularly, keep records of exposure and act quickly on any new information. 

We request that clients do the same, and open windows where possible to minimise risk.

The Decluttering Co reserves the right to refuse a job based on Covid risk.